HELP & POLICIES
Privacy Policy
This Privacy Policy discloses the privacy practices for www.jovialcloud.uk. This notice applies solely to the information collected by this website. It will notify you of the following:
What personally identifiable information is being collected from you through the website, how it is used, and with whom it is shared.
What choices are available to you regarding the use of your data.
The security procedures are in place to protect against the misuse of your information.
How you can correct any inaccuracies in the information.
INFORMATION, COLLECTION, USE, and SHARING:
Jovial Cloud is the sole owner of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.
Return Conditions
All items must be returned in their original condition, without having been worn, washed, or altered, and with tags still attached.
All goods must be returned in the same parcel.
Return shipments must be made using the same service.
We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Customised items cannot be returned.
Exchange Conditions
We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached.
It is only possible to exchange the same item for a different size; we cannot exchange items for a different colour or a different item altogether.
Please be aware that we can only exchange the same item for a different size once.
Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times.
Exchange shipments must be made using the same service as for the original delivery.
We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Customised items cannot be returned.